Frequently asked questions (FAQ)
Cancellations / Changes:
Can I cancel or change my booking?
Is it possible to change names on the ticket?
Is it possible to correct the misspells on the ticket?
I mixed up my first and last name in the booking. Is it a problem?
I made a mistake in nationality. What should I do?
I mistyped the passenger's phone number/email address during the booking online. What should I do?
I would like to add one more passenger to my reservation. How can I do that?
I have a reservation for 4 passengers and one of us would like to travel on a different date. What should I do?
What is the E-ticket
When will I get my ticket?
Passenger & Traveling
What are the conditions of passenger and luggage carriage in international air traffic? - IATA regulations
Do I require visa for my travel?
What identification documents are accepted when travelling?
Can a pregnant woman travel by plane?
Can children travel alone?
Do the airlines provide discounts for children?
I need to add Special Assistance or wheelchair assistance. What should I do?
I do not have a credit card. How can I pay for my booking?
What credit cards do Flyhacks accept?
My card was declined what can I do?
My booking was declined due to suspicion of fraud. What can I do?
Luggage by plane
What is the hand luggage limit at low-cost airlines?
Do low-cost airlines charge for checked luggage?
Are you flying with a low-cost airline and need to transport skis or a snowboard?
How to report special luggage?
IATA - what are the conditions of carriage of passengers and luggage in international traffic?
What is the luggage limit on routes to the United States?
What items are not allowed to be transported in hand luggage?
Luggage has been damaged / has gone missing during the trip. Who bears responsibility?
Are animals allowed to fly with me?
How to secure luggage before journey?
How much luggage can I take on board?
How is the Flyhacks website secured?
Is it safe to pay by card on Flyhacks?
Any questions? Drop us a message, we don't bite!
Opinion on Flyhacks
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